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Data Protection Privacy Policy

Chelsea Dogs are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can interrupt us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you order products from our website we need to know your name, postal address, e-mail address and telephone number.

We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and subcontractors to enable us to take payment for and deliver your ordered goods and to communicate with you on any matter relating to the conduct of your account in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and subcontractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. 

We and our suppliers may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to support@chelseadogs.com.

2. Our use of cookies and other information gathering technologies

A cookie is a small data file which is stored on the hard drive of your computer. Cookies are stored on your computer for future use. It is common practice for a cookie to record your preference when using a particular website. Cookies therefore enable our website to save the contents of your shopping basket whilst using our website. Cookies also allow us to obtain valuable information for market research purposes which will ultimately enable us to improve our service to you.

In order for you to be able to place any orders through our website your computer must be able to allow cookies. You can view the cookies that have been stored on your hard drive at any point.

2.b. The cookies we use are:

Cookie  Name          

What's It For?

Life Time

__utma 

This cookie is used to record anonymous information about the traffic the site receives. This particular cookie is one of a number of cookies on the site from the third party Google Anayltics traffic statistics service. This data informs us on how to improve for our users the pages and journeys on the site.

2 years

__utmb

This cookie is used to record anonymous information about the traffic the site receives. This particular cookie is one of a number of cookies on the site from the third party Google Anayltics traffic statistics service. This data informs us on how to improve for our users the pages and journeys on the site.

today

__utmc

This cookie is used to record anonymous information about the traffic the site receives. This particular cookie is one of a number of cookies on the site from the third party Google Anayltics traffic statistics service. This data informs us on how to improve for our users the pages and journeys on the site.

At end of the session, when you close the browser.

__utmz

This cookie is used to record anonymous information about the traffic the site receives. This particular cookie is one of a number of cookies on the site from the third party Google Anayltics traffic statistics service. This data informs us on how to improve for our users the pages and journeys on the site.

6 months

id

This cookie is used by doubleclick.net allowing us to provide targeted advertising in the future.

2 years


3. 
How we protect your information

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

We have installed Firewall and virus checking software onto our computers and we ensure our computers receive automatic updates. We also ensure we have downloaded onto our computers the latest security updates thus heightening the protection of our computers and its software.

We also keep your information confidential. The internal procedures of Chelsea Dogs cover the storage, access and disclosure of your information.

4. Updating your details

If any of the information that you have provided to Chelsea Dogs changes, for example if you change your e-mail address, name or postal address or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to support@chelseadogs.com.

5. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to how we use your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

6. Links to other websites 

There are others links displayed on Chelsea Dogs website which direct you to other web addresses. Chelsea Dogs do not monitor these websites and cannot control their content, privacy policies or services in any way. Therefore, Chelsea Dogs will not accept any liability from any person’s use of these websites.

7. Phishing

Chelsea dogs will not contact the customer by way of email to obtain personal information. If you receive an email from Chelsea Dogs requesting personal information then you should not respond to the email and contact Chelsea Dogs immediately.

8. How to contact Chelsea Dogs

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to support@chelseadogs.com.

Chelsea Dogs LTD is a registered Company in England and Wales. Company Number: 8627438 and trades as Chelsea Dogs.

The registered business postal address is 17 Barnes Avenue, London, SW13 9AA. Please note this is NOT the address for returns or exchanges of goods. If you have any queries please email us at support@chelseadogs.com.