If you need to return or exchange an item please email us at returns@chelseadogs.com within 14 days of receiving your item stating your full name and contact details and your reason for return.

You must return the item to us within 14 days in saleable condition and you are responsible for the cost and risk of return so please ensure you take out the correct postal insurance. In the case of an exchange of size, you will also have to pay the difference if there is any plus the shipping charge for the new product to be sent to you.

Refunds and exchanges are not accepted on personalised items unless it arrived faulty or was not what you ordered.

If the item arrives faulty or it is not what you ordered, you will be issued a full refund. Your refund will be issued within 30 days of returning the item.

Have you read our returns policy?