We strive to make our online ordering process as simple as possible. We offer FREE UK standard shipping (UK Mainland) on all orders over £35. Some products/brands are excluded from this and these include:
- Dog beds that require a large courier service (including some P&L pet beds, Scott's of London, Chester & Wells beds and others)
- Items that require special packaging and shipping care (including personalised cakes and treats)
- All Bowl & Bone products
- All PawBakes products
These items will have a shipping charge regardless of your basket total.
DELIVERY TIMES AND INFORMATION
We state the cost of delivery for each product on each product page under the delivery tab. In the delivery tab, the customer will see which delivery methods are available and an estimated delivery timeframe. Chelsea Dogs will do its best to deliver a product within the timeframe shown and earlier if possible. If for any reason there is a delay in the delivery, Chelsea Dogs will notify the customer by email as soon as possible.
Some of our products are handmade to order or they can be personalised. These products will have a longer delivery timeframe which is clearly stated in the product description and delivery tab on each product page.
If, due to circumstances beyond our reasonable control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.
The customer should be aware that if an order consists of many products, these products may be delivered separately and may have more than one delivery cost. In these cases, the customer will accept part delivery of an order.
Chelsea Dogs does not accept any liability for delay, despatch or delivery and cannot be held responsible for delivery at any set time on a particular day.
Chelsea Dogs ships mainly to the UK and Highlands but will also, on request by the customer, ship internationally, where available, and subject to extra shipping charges. All products are shipped using various methods and couriers, each are clearly stated in the delivery tab on each individual product page. Chelsea Dogs will not accept liability for the delivery of products that are shipped directly from a supplier. Some delivery methods will require the customer to sign for the acceptance of the goods.
If a customer orders more than one item from different suppliers, the customer may be liable for more than one delivery charge. All delivery charges will be combined and clearly displayed at the checkout before the customer places an order.