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Who we are

At Chelsea Dogs, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Chelsea Dogs is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a bone and read on.

Types of data we collect

Personal Data

When you order products from our website we need to know your name, postal address, e-mail address and telephone number.

We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us and our suppliers to enable us to deliver your ordered goods and to communicate with you on any matter relating to your order or the delivery of your order.

Website Cookies

Our website uses cookies which are stored by your browser to collect information. This includes information about browsing and purchasing behaviour by people who access our website. This includes information about pages viewed, products purchased and the customer journey around our website. You can modify your browser setting to prevent the storage of cookies or delete saved cookies.

Google Analytics

When someone visits www.chelseadogs.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, SendinBlue, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see SendinBlue’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Third Parties

We keep your personal information private and do not sell it or give it to third parties who are not associated with us or use it for unsolicited e-mail or phone calls unrelated to specific orders. We will only pass your information onto our designers and suppliers who fulfil your order on behalf of us and send the items directly to you.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold for you at any time by logging into your account. You can also email us at [email protected] any specific requests.

Your consent

By submitting your information in the form of placing an order with us either through our website or over the phone or signing up to our newsletters, you consent to the use of that information as set out in this policy.

Changes to this Privacy Notice

Our policy is updated from time to time and changes are posted here. Last Update May 2018.

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