If you need to return or exchange an item please email us at returns@chelseadogs.com within 14 days of receiving your item stating your full name and contact details and your reason for return. You will then be issued with the correct returns address to send the goods back to.

You must return the item within 28 days from delivery in brand new, unused, saleable condition and you are responsible for the cost and risk of return so please ensure you take out the correct postal insurance. In the case of an exchange of size, you will also have to pay the difference in cost if there is any.

Returns/Exchanges are not accepted on any item which has been personalised, made to order and therefore bespoke or perishable.

If the item arrives faulty or it is not what you ordered, you will either be sent the correct item as soon as possible or you will be issued a full refund. It is possible incorrect items will be collected by a courier arranged by us or our suppliers. Any faults which you believe arise after receiving your item must be brought to our attention via email within 30 days of receiving your item.

Your refund will be issued within 30 days of returning the item.

Have you read our returns policy?