If you need to return or exchange an item please email us at returns@chelseadogs.com within 7 days of purchase stating your full name and contact details and your reason for return.

If you need to return an item, you will be responsible for the return shipping cost and liability so please ensure you take out enough postal insurance. If the item arrives faulty or it is not what you ordered, you will be issued a full refund. You must return the item to us within 10 days of delivery. Your refund will be issued within 30 days of returning the item.

Please note that refunds on personalised items are not accepted.

Have you read our returns policy?