If you need to return or exchange an item please email us at returns@chelseadogs.com within 7 days of purchase stating your full name and contact details and your reason for return. Returns will not be accepted unless prior arrangements have been made.

We endeavor to ensure that all products are free from defects on dispatch, if however an item is damaged or faulty upon receipt, we will offer a replacement or refund. If a customer has ordered an incorrect size, we will happily exchange the item, although an extra charge for postage will be made. If the customer changes their mind upon receipt of their order, we will refund the cost of the goods, but not the postage. Please note Creature Clothes cannot accept returns for bespoke/personalised items. Goods returned without prior authorisation will not be accepted for credit.

Have you read our returns policy?