When you order products from our website we need to know your name, postal address, e-mail address and telephone number.
We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us and our suppliers to enable us to deliver your ordered goods and to communicate with you on any matter relating to your order or the delivery of your order.
When someone visits www.chelseadogs.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, SendinBlue, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see SendinBlue’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
We keep your personal information private and do not sell it or give it to third parties who are not associated with us or use it for unsolicited e-mail or phone calls unrelated to specific orders. We will only pass your information onto our designers and suppliers who fulfil your order on behalf of us and send the items directly to you.
You are entitled to view, amend, or delete the personal information that we hold for you at any time by logging into your account. You can also email us at [email protected] any specific requests.
By submitting your information in the form of placing an order with us either through our website or over the phone or signing up to our newsletters, you consent to the use of that information as set out in this policy.
Our policy is updated from time to time and changes are posted here. Last Update May 2018.
If you have any questions, we'd be happy to help. Please get in touch with us.
(lines open Mon-Fri 9:30am-5pm)
17 Barnes Avenue,
Please note this is NOT the address for returns or exchanges of goods. If you have any queries regarding your order please email us at [email protected]