If there is an error or any other delivery problem in respect of the products ordered, you must notify us either by email at returns@chelseadogs.com or by phone within three days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

For goods that are received damaged or faulty you must contact us within 30 days, without using or further unpacking the goods, and return them to us within 40 days. Goods received damaged will be replaced or a credit note issued according to your wishes, including the cost of return postage, when we have received the item(s).

It will be your responsibility to return all goods in the same condition as they were upon delivery. You are advised to retain the original packaging in the event of you cancelling an order.

Shipping cost is non-refundable and you are responsible to pay the delivery charges due for items returned for refund. We reserve the right to deduct from the refund any charges necessary for packaging/re-packaging, repair or cleaning of any goods returned not in the same condition as upon delivery. We are entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.

Have you read our returns policy?