If you need to return or exchange an item please email us at returns@chelseadogs.com within 14 days of receiving your item stating your full name and contact details and your reason for return. You will then be issued with the correct returns address to send the goods back to.

You must return the item within 28 days from delivery in saleable condition and you are responsible for the cost and risk of return so please ensure you take out the correct postal insurance. In the case of an exchange of size, you will also have to pay the difference if there is any.

If the item arrives faulty or it is not what you ordered, you will be issued a full refund. Your refund will be issued within 30 days of returning the item.

Please note returns on personalised/bespoke items are not accepted unless the item arrives damaged or was not what you ordered.

Have you read our returns policy?